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Ordering information

Delivery charges
Our minimum order value is €15.00 (excluding delivery, if applicable). Delivery* and returns are free of charge in the Netherlands, Belgium and Luxembourg. In Germany and Austria are the shipping costs €4.50.
* Standard orders are delivered by DHL.

You can pay on our website with iDeal or Creditcard. In the Netherlands you can choose “Payment by invoice” to pay afterwards by invoice (there is a €7.50 surcharge for this payment method). We use a secure server connection.

We aim to pay refunds into your bank account within 14 days. We make refunds by the same payment method you used (unless you agree to a different method). Refunds will not cost you anything.

All items are priced in euros.

Orders placed on Mondays to Fridays are processed within 24 hours and are often shipped the same day. Orders to addresses in the Netherlands are delivered by DHL. Availability of items depends on the stock in our warehouse. We will contact you if items are not in stock. Your order will be delivered within two working days. We also offer collection from DHL pick-up points as a delivery option.

Ordering information
If you are unable to order via the website or if you have any questions about your order, please email or call us on +31 (0)30 6381222 during office hours (Mondays to Fridays, 08:30-17:00 CET).

All our prices include VAT.

Privacy declaration will only use your data for processing your order.

Not satisfied with your purchase? As long as the shoes are unworn (apart from trying them on, of course), you can return them without stating reasons within 14 days of receipt.

All Siena D. shoes are guaranteed against material and manufacturing defects. This does not affect your statutory rights. If you are unsure about your complaint, do not hesitate to email us ( You will receive a detailed answer to all your questions and complaints within 14 days.

Questions and complaints
We want happy Siena D. customers! If you have any questions or complaints, please email us at We will send you a detailed answer within 14 days (for emails received on working days). You can also call us on +31 (0)30 6381222 during office hours (Mondays to Fridays, 08:30-17:00 CET).